Table of Contents
Last Updated: September 6, 2025
At Lumivon Healthcare, your satisfaction is our priority. We strive to provide high-quality health supplements and a seamless shopping experience. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Non-returnable items include:
- Opened or used products.
- Products without their original packaging or with a broken seal.
- Items purchased during a sale or promotion (unless explicitly stated otherwise).
- Gift cards.
2. Reasons for Return
We accept returns for the following reasons:
- Damaged Product: If the product arrives damaged during shipping.
- Incorrect Product: If you receive a product different from what you ordered.
- Defective Product: If the product is found to be defective (e.g., manufacturing fault).
3. How to Initiate a Return
To initiate a return, please follow these steps:
1.Contact Us: Send an email to Support@lumivonhealthcare or call us at +92 3498960502 within the eligible timeframe. Please provide your order number, the reason for the return, and clear photos of the damaged/incorrect/defective item if applicable.
2.Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send back the product.
3.Package the Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
4.Ship the Item: Send the item to the address provided by our customer service team. You will be responsible for the shipping costs for returning your item unless the return is due to our error (damaged, incorrect, or defective product).
4. Refunds
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
- Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@lumivonhealthcare and follow the return initiation process.
6. Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item if the reason for return is not due to our error.
- Our Responsibility: If the return is due to our error (damaged, incorrect, or defective product), we will cover the return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@lumivonhealthcare.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- By email: Support@lumivonhealthcare
- By visiting this page on our website: Contact Us
- By phone number: +92 3498960502
