Last Updated: September 6, 2025
Lumivon Healthcare is committed to delivering your health supplements efficiently and reliably. This Shipping Policy outlines our shipping procedures, delivery times, and related information for orders placed through our website.
1. Shipping Destinations
We currently ship to addresses within Pakistan only. We do not offer international shipping at this time.
2. Processing Time
All orders are processed within 4-6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Note: Processing times may be extended during peak seasons or promotional periods. We will communicate any significant delays.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time (after processing) | Shipping Cost |
| Standard | [Number] – [Number] business days | [Amount] PKR |
| Express | [Number] – [Number] business days | [Amount] PKR |
- Free Shipping: We offer free standard shipping on orders over 1200 PKR.
- Delivery Delays: While we strive to deliver within the estimated times, actual delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays. We are not responsible for delays caused by the shipping carrier.
4. Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
5. Shipping Confirmation and Order Changes
You will receive a Shipping Confirmation email once your order has been dispatched. This email will contain your tracking number and a link to track your package.
If you need to change your shipping address after placing an order, please contact us immediately at support@lumivonhealthcare. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.
6. Damaged or Lost Packages
If you receive a damaged package, please contact us within 6 days of delivery with photos of the damaged item(s) and packaging. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
If your package is lost in transit, please contact us after 7 business days from the estimated delivery date. We will investigate with the shipping carrier and take appropriate action.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the customer is unavailable to receive the package after multiple delivery attempts, the customer will be responsible for the re-shipping costs.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: support@lumivonhealthcare.com
- By visiting this page on our website: Contact Us
- By phone number: +92 3498960502
